.png)
CLIENT EXPERIENCE
Show them you care!
"Feeling gratitude and not expressing it is like wrapping a present and not giving it." - William Arthur Ward
Each Client Experience Package boosts peak moments of excitement
during the transaction and helps alleviate stress points. Each package includes of a sequence of touches arranged by us, addressed from you, and delivered directly to your client at pivotal times before, during and after the transaction.
OPTIONAL PRE-LIST SERVICES
Click below for a full list of services -Prepare listing package (listing agreement, listing input, 7B, 22E, 22K & other applicable forms) -Send form 17 to Sellers so they can fill it out, return and add it to listing package -Order Signage -Coordinate Staging & Photos -Schedule Pre-Insepction (if applicable) -Order Preliminary Title Report -Order Resale Cert (if applicable) -Listing Input -Creation of additional marketing pages (i.e picture tour, countdown page, etc.) -Create listing flyer
OPTIONAL LISTING SERVICES
Click below for a full list of services - Configure Showing Time - Send Listing Launch email to clients with links to MLS listing and other marketing pages
ALL ABOUT YOU INTERVIEW
We will conduct an 'All About You' interview with actively searching Buyers to help us personalize the experience to your clients' likes, wants & wishes.
Scheduled Immediately upon introduction
MOVING SUPPLIES KIT
Includes: 5 medium moving boxes
Packing tape & dispenser, Bubble wrap, Moving labels, 2 Markers, 200 sheets of wrapping paper
Immediately, As Needed
LISTING LAUNCH
Property pages Including Countdown Timer to Offer Review or Premier Showing.
Listing Day
CELEBRATORY BEVERAGE
Celebratory beverage of choice delivered to your client with handwritten note.
After first showing weekend
CONGRATULATIONS COOKIES
Custom branded Congratulations cookies delivered to clients with a personal note.
1-4 Days after Mutual
OPTIONAL TRANSACTION COORDINATION SERVICES
Click below for a full list of services - Change status to Pending - Open Escrow - Client Email – Closing Timeline including contingency due dates, escrow contact info - Buyer Agent Email – Closing Timeline including contingency due dates, escrow contact info - Set up Folio calendar – automatically updates clients when a new important date or event is scheduled - Schedule inspections w/ preferred inspectors - Deliver important addenda to escrow throughout transaction - Monitor communication throughout communication so a timely response is received - Review Settlement Statement
PRIOR TO CLOSE FOLDER
Personalized to every client (Digital Copy)
Includes utility and moving information.
Prior to Close
OPTIONAL PRE-CLOSE SERVICES
Click below for a full list of services - Draft any additional addenda if applicable (late earnest money, 35R - Inspection Response, extension, etc.) and send to buyers for signature. - Consistent transaction monitoring & weekly communication (min 1x per week) - Confirm w/ Listing Agent keys, garage door openers, mail key are left at property & location - Schedule walk thru if needed - Confirm commission amount on Settlement Statement - Communicate w/ escrow & lender to ensure we are on track to close - Transaction File Audit Ready to ensure you get paid immediately after closing!
TESTIMONIAL
Client will receive an email with the “Written” testimonial based on their answers to the Client Experience Survey asking permission to post on your website along with a link to post review online.
10 Days prior to Close
PERSONALIZED CUTTING BOARD
Custom Bamboo Cutting Board available to be picked up at the office to be personally delivered to client when handing them keys or can be delivered to the buyers at their new address.
On Closing Date
OPTIONAL POST-CLOSE SERVICES
Click below for a full list of services - Personal phone call to congratulate client. - Share closing via Social accounts - Update MLS Status to SOLD
MOVIE NIGHT CARE PACKAGE
Client will receive a Movie Night care package that includes Redbox movie rental and snacks to enjoy with friends and family.
30 Days after Close